NEJČASTĚJŠÍ DOTAZY
Často kladené dotazy
Jaké tři typy kvality mohu najít?
UNC: obíhající kvalitní mince, která nikdy necirkulovala
BÝT: Beautiful Proof, mince nejvyšší kvality s nižší ražbou (mince se prodává v originální krabici s certifikátem pravosti, pokud není uvedeno jinak)
BU : Brillant Universel, mince mince, mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince 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mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince 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mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince mince1>Brillant Universel, pièces plus brillantes que les pièces destinées à la circulation (vendu sous cartelette, sauf indication contraire)
Jaký je rozdíl mezi obíhající a necirkulovanou mincí?
Obíhající mince znamená, že již byla použita k nákupu (pekárna, obchod s potravinami atd.) a nemá sběratelskou hodnotu, pouze svou nominální hodnotu. Mince, která nikdy nebyla v oběhu, znamená, že je nová a nebyla použita k žádnému nákupu.
Mohu si nechat díl ocenit?
Vaše stříbrné a zlaté mince samozřejmě dokážeme ocenit. U euromincí neprovádíme odhady. Můžete poslat e-mail s fotografiemi na adresu contact@pieces-et-monnaies.com
Je produkt autentický?
Všechny naše produkty jsou certifikovány jako 100% autentické (certifikát na podporu)
Je na produkty záruka?
Ano, záruka shody
Máte produkty nebo sady na čištění dílů, které časem zčernají?
Ano, tento seznam produktů vám může pomoci.
Musím si vytvořit účet, pokud jsem ještě nikdy nenakupoval online?
Když zadáte objednávku, automaticky se vám vytvoří účet, který si můžete později aktivovat, abyste mohli prohlížet své objednávky, upravovat své osobní údaje a využívat výhod věrnostního programu.
Již jsem zadal objednávku a pokouším se přihlásit, ale stránka nepozná můj e-mail.
To znamená, že váš účet ještě není aktivován! Pro aktivaci účtu můžete kontaktovat zákaznický servis e-mailem contact@pieces-et-monnaies.com nebo telefonicky na čísle 01 84 60 40 88.
Potřebuji informace o zboží.
Informace naleznete v popisu zboží, nebo nás můžete kontaktovat e-mailem, telefonicky či přes chat.
Jak funguje program věrnosti?
Zjistěte výhody a podmínky našeho programu věrnosti na tomto odkazu. Pro zjištění svého stavu věrnosti se můžete přihlásit ke svému účtu.
Jak funguje program doporučení?
Zjistěte výhody a podmínky našeho programu doporučení na tomto odkazu.
Jaké platební metody jsou k dispozici?
Můžete platit bankovní kartou (Visa, Mastercard, American Express), přes Paypal, bankovním převodem, Apple Pay nebo Klarnou.
Jaké jsou služby doručení?
Spolupracujeme se společnostmi GLS, Colissimo nebo DHL. Pro více informací můžete navštívit naši stránku o doručení.
Ceny se mohou lišit v závislosti na dani, pro více podrobností můžete kontaktovat náš zákaznický servis.
Jaké jsou dodací lhůty?
Můžete se podívat do tabulky dostupnosti ve svém zákaznickém účtu nebo kontaktovat náš zákaznický servis. V případě předprodeje je dostupnost mince uvedena na produktové kartě.
Objednal jsem a obdržel jsem sledovací číslo, ale nefunguje. Co mám dělat?
Pokud sledování zásilky není k dispozici, může to někdy trvat až 24 hodin. Zkuste to prosím za chvíli znovu zkontrolovat.
Objednal jsem a obdržel jsem e-mail s ověřením totožnosti. Je to normální?
Naše první objednávky, objednávky s vyšší hodnotou nebo objednávky obsahující zlaté předměty zasíláme našim zákazníkům s naším zabezpečeným partnerem RealID k ověření totožnosti, a to za účelem boje proti internetovým podvodům a ochrany dat našich zákazníků. Dokumenty nebudou uchovávány a budou automaticky smazány po odeslání objednávky.
Jak získat fakturu?
Faktury jsou automaticky zasílány e-mailem v okamžiku odeslání objednávky, máte možnost požádat o duplikát e-mailem na adrese contact@pieces-et-monnaies.com.
Jak probíhá vrácení mé objednávky (celé nebo částečné)?
V případě neshody, vady nebo chyby týkající se objednávky nás můžete kontaktovat e-mailem nebo telefonicky do 72 hodin od obdržení zboží za účelem vrácení. Můžete požádat o výměnu nebo vrácení peněz.
Pokud jste změnili názor, můžete nás informovat a provést vrácení do 14 dnů od obdržení zásilky. Náklady na vrácení hradíte vy a adresa pro vrácení je EMPIRES HISTORY - BP 70387 - 54007 Nancy Cedex. Budete vráceny peníze za vrácené zboží.
Jak probíhá vrácení peněz?
Vrácení peněz probíhá stejnou platební metodou, která byla použita při objednávce. V případě platby převodem, prosím, poskytněte výpis z účtu ve formátu PDF.
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