What are the three types of quality I can find?

⁣⁢UNC: Circulating quality coin that has never been used.⁤⁣

⁣⁢BE: Proof grade, the highest quality for a coin with a lower mintage (coin sold in its original presentation case with certificate of authenticity, unless otherwise indicated).⁤⁣

⁣⁢BU: Brilliant Uncirculated, coins that are brighter than those intended for circulation (sold in a card holder, unless otherwise indicated).⁤⁣

What is the difference between a circulated coin and an uncirculated coin?

A circulated coin means it has already been used for purchases (bakery, grocery store, etc.) and has no collector value, only its face value. An uncirculated coin means it is new and has not been used for any purchases.

Can I have a coin appraised?

Of course, we can appraise your gold and silver coins. We do not appraise Euro coins. You can send an email with photos to contact@pieces-et-monnaies.com

Is the product authentic?

All our products are certified 100% authentic (with certificate).

Is there a warranty for the products?

Yes, the warranty of conformity

Do you have any products or kits to clean coins that tarnish over time?

⁣⁢Yes, this list of products can help you.⁤⁣

Do I need to create an account if I have never purchased online before?

When you place an order, an account is automatically created for you. You can activate it later to view your orders, modify your personal information, and take advantage of the loyalty program.

I have already placed an order and am trying to log in, but the site does not recognize my email.

It means your account has not yet been activated! You can contact customer service to activate your account by email at contact@pieces-et-monnaies.com or by phone at 01 84 60 40 88.

I need information regarding an item.

You will find the information in the item description, or you can contact our customer service by email, phone, or chat.

How does the loyalty program work?

⁣⁢Discover the benefits and conditions of our loyalty program at this link. To check your loyalty status, you can log in to your account.⁤⁣

How does the referral program work?

⁣⁢Discover the benefits and conditions of our referral program at this link.⁤⁣

What are the available payment methods?

You can pay by credit card (Visa, Mastercard, American Express), PayPal, Bank Transfer, Apple Pay, or Klarna.

What are the shipping services?

⁣⁢We work with GLS, Colissimo, or DHL. For more information, you can visit our shipping page.⁤⁣

Rates may vary depending on taxes; for more details, you can contact our customer service.

What are the delivery times?

You can refer to the availability table on your customer account, or contact our customer service. For pre-orders, item availability is noted on the product page.

I placed an order and received a tracking number, but it's not working. What should I do?

If tracking is not yet available, it can sometimes take up to 24 hours. Please check again in a little while.

I placed an order and received an identity verification email. Is this normal?

We send an identity verification request with our secure partner RealID to customers placing their first order, when the amount is significant, or when the order contains gold items, in order to combat online fraud and protect our customers' data. The documents will not be kept and will be automatically deleted once the order is shipped.

How do I get my invoice?

Invoices are automatically sent by email when the order is shipped. You can request a duplicate by email at contact@pieces-et-monnaies.com.

How is the return of my order (in whole or in part) organized?

In case of non-conformity, defect, or error concerning your order, you can contact us by email or phone within 72 hours of receiving the merchandise for a return. You may request a replacement or a refund.

If you change your mind, you can notify us and return the item within 14 days of receiving the package. Return shipping costs are your responsibility, and the return address is EMPIRES HISTORY - BP 70387 - 54007 Nancy Cedex. You will be refunded for the returned items.

How is the refund processed?

Refunds are processed using the same payment method used for the order. In case of payment by bank transfer, please provide your bank details (RIB) in PDF format.

How do I contact customer service?

By email at contact@pieces-et-monnaies.com, by phone at 01 84 60 40 88, via Messenger, or WhatsApp.

Is my membership renewed every year?

Yes, you keep your benefits.

How to unsubscribe from the newsletter?

You can send an email to contact@pieces-et-monnaies.com

Can I find old and foreign coins on pieces-et-monnaies.com?

Yes, in the "World" and "Old Coins" tabs.

Who are your partners?

Monnaie de Paris, New Zealand Mint, South Africa mint, Lithuanian Mint, Japan Mint, Germania mint, CIT, ...