What are the three quality types I can find?

⁣⁢UNC : Circulating quality coin, which has never been circulated⁤⁣

⁣⁢BE : Belle Épreuve (Proof), the finest quality coin with a lower mintage (coin sold in its original case with certificate of authenticity, unless otherwise specified)⁤⁣

⁣⁢BU : Brilliant Uncirculated, coins brighter than those intended for circulation (sold in a card holder, unless otherwise specified)⁤⁣

What is the difference between a circulated and a never-circulated coin?

A circulated coin means it has already been used for purchases (bakery, grocery, etc.) and has no collector value, only its face value. A never-circulated coin means it is new and has not been used for any purchases.

Can I get a coin appraised?

Yes, we can appraise your gold and silver coins. We do not appraise Euro coins. You can send an email with photos to contact@pieces-et-monnaies.com

Is the product authentic?

All our products are 100% authentic (with certificate)

Is there a guarantee for the products?

Yes, the conformity guarantee

Do you have any products or kits to clean coins that darken over time?

⁣⁢Yes, this product list can help you.⁤⁣

Do I need to create an account if I've never shopped online before?

When you place an order, an account is automatically created for you. You can activate it later to view your orders, update your personal information, and take advantage of the loyalty program.

I've already placed an order and I'm trying to log in, but the site doesn't recognize my email.

Your account is not yet activated! You can contact customer service to activate your account by email at contact@pieces-et-monnaies.com or by phone at 01 84 60 40 88.

I need information about an item.

You will find the information in the item description, or you can contact our customer service by email, phone, or chat.

How does the loyalty program work?

⁣⁢Discover the benefits and conditions of our loyalty program at this link. To check your loyalty status, you can log in to your account.⁤⁣

How does the referral program work?

⁣⁢Discover the benefits and conditions of our referral program at this link.⁤⁣

What payment methods are available?

You can pay by credit card (Visa, Mastercard, American Express), PayPal, Bank transfer, Apple Pay, or Klarna.

What are the shipping services?

⁣⁢We work with GLS, Colissimo, or DHL. For more information, you can visit our shipping page⁤⁣

Prices may vary depending on the tax. For more details, you can contact our customer service.

What are the delivery times?

You can refer to the availability table in your customer account, or contact our customer service. For pre-orders, item availability is noted on the product page.

I placed an order and received a tracking number, but it's not working. What should I do?

If tracking is not available, it can sometimes take up to 24 hours. Please check again in a little while.

I placed an order and received an identity verification email. Is this normal?

We send an identity verification request with our secure partner RealID to customers placing their first order, when the amount is significant, or when the order contains gold items. This is to combat online fraud and protect our customers' data. The documents will not be kept and will be automatically deleted once the order is shipped.

How do I get my invoice?

Invoices are automatically sent by email when the order is shipped. You can request a duplicate by emailing contact@pieces-et-monnaies.com.

How do I organize the return of my order (in whole or in part)?

In case of non-conformity, defect, or error regarding your order, you can contact us by email or phone within 72 hours of receiving the merchandise to arrange a return. You can request a replacement or a refund.

If you've changed your mind, you can notify us and make a return within 14 days of receiving the package. Return shipping costs are your responsibility, and the return address is EMPIRES HISTORY - BP 70387 - 54007 Nancy Cedex. You will be refunded for the returned items.

How is the refund processed?

Refunds are processed using the same payment method used for the order. If you paid by bank transfer, please provide your bank details in PDF format.

How do I contact customer service?

By email at contact@pieces-et-monnaies.com, by phone at 01 84 60 40 88, via Messenger, or WhatsApp.

Is my membership renewed annually?

Yes, you keep your benefits.

How to unsubscribe from the newsletter?

You can send an email to contact@pieces-et-monnaies.com

Can I find ancient and foreign coins on pieces-et-monnaies.com?

Yes, in the "World" and "Ancient Coins" tabs.

Who are your partners?

Monnaie de Paris, New Zealand Mint, South Africa Mint, Lithuanian Mint, Japan Mint, Germania Mint, CIT, ...