1. RIGHT OF WITHDRAWAL

In accordance with the provisions of the Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your decision.

When the order includes multiple items delivered separately, the timeframe begins upon receipt of the last item.

To exercise your right of withdrawal, you must clearly inform us of your decision before the expiration of the 14-day period, by email to:

contact@pieces-et-monnaies.com

After communicating your decision to withdraw, you must return the relevant items without undue delay and, at the latest, within 14 days of this communication.

⁣⁢To complete a return, you must present us with a receipt or proof of purchase.⁤⁣

⁣⁢There are certain situations where only a partial refund is granted: (if applicable)
* Books showing obvious signs of use.
* Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery.⁤⁣

2. RETURN CONDITIONS 

Within the scope of the right of withdrawal, you may handle and inspect the product to the extent necessary to establish its nature, characteristics, and proper functioning.

Your liability may arise solely in the event of product depreciation resulting from handling that goes beyond what is necessary to verify its nature, characteristics, and proper functioning, in accordance with applicable regulations.

When possible, we recommend returning items in their original packaging to protect them during shipping.

3. RETURN SHIPPING COSTS

In the event of exercising the legal right of withdrawal, the direct return costs remain the responsibility of the customer, unless we have expressly agreed to cover them.

We recommend using a shipping method that provides proof of deposit and, for items of significant value, a service that allows for shipment tracking.

Return Address:

Empires History
BP 70387
54007 Nancy
France

⁣⁢4. REFUND⁤⁣

In case of valid exercise of the right of withdrawal, we will refund all sums paid for the order, except for the standard shipping costs charged at the time of the order.

Refunds are issued using the same payment method as the original order, unless you expressly agree to another method and provided it does not incur any fees for you.

We can defer the refund until the products are recovered.

⁣⁢5. LATE OR MISSING REIMBURSEMENT (IF APPLICABLE)⁤⁣

⁣⁢If you have not yet received your refund, please check your bank account again first.
Then, contact your credit card company, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing delay before a refund is posted.
If after doing all of these steps, you still have not received your refund, please contact us at contact@pieces-et-monnaies.com.⁤⁣

6. DEFECTIVE, DAMAGED, OR NON-CONFORMING PRODUCTS

If you receive a defective product, one damaged during transit, or one that does not conform to your order, please contact us as soon as possible at:

contact@pieces-et-monnaies.com

by providing your order number and attaching photographs that show the problem.

The rights you are entitled to under applicable statutory warranties remain fully applicable and are not limited by our return policy.

We only replace an item if it is defective or damaged.

⁣⁢7. SALE OR PROMOTIONAL ITEMS⁤⁣

⁣⁢Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.⁤⁣

⁣⁢8. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL⁤⁣

The right of withdrawal does not apply to contracts falling under any of the exceptions provided for by the Consumer Code.

These exceptions may notably concern, depending on the circumstances, certain goods made to the consumer's specifications or clearly personalized, certain goods likely to deteriorate or expire rapidly, as well as certain unsealed products that cannot be returned for reasons of hygiene or health protection.

If an exception to the right of withdrawal applies to a product, it will be indicated before the conclusion of the order.

⁣⁢9. GIFTS⁤⁣

When an item was purchased as a gift, the refund is processed according to the rules applicable to the payment of the order.

The refund is normally issued to the payment method used at the time of purchase, unless otherwise agreed when regulations permit.

10. RETURN AND PROOF OF SHIPMENT

We recommend keeping the proof of deposit and, where relevant, the tracking number for your package until confirmation of its receipt.

We cannot be held responsible for a returned package that was not delivered to our address when the customer has no proof of shipment.

For any questions regarding a return or refund, you can contact us at:

contact@pieces-et-monnaies.com